Versions:

April 1, 2024, in San Francisco, CA, USA (Beta Release)

July 31, 2024 in Shanghai, China

Last Edit:

September 21, 2024 in San Francisco, CA, USA

In the “Billing & Income” page, you can manage your payment method and view your Billing and Income details.

Payout

When a Guest selects an online payment method, TR3 will process the payment on behalf of the Host and hold it until the reservation check-in date. The host will then receive the payout automatically.

For example, Guest Emily selected PayPal as a payment method so she could participate and earn rewards for her booking at the XYZ hotel in New York City. Emily decided to book on the 1st of September, 2024, with check-in on the 20th of December, 2024, and check-out on the 2nd of January, 2025.

• TR3 will process the PayPal payment on behalf of the XYZ hotel on the 1st of September, 2024, as soon as the XYZ hotel confirms Emily’s reservation.

• Based on the XYZ hotel’s specific refund rules on the listing that Emily booked, Emily may be able to get a Partial refund if Emily decides to cancel. As PayPal does not refund payment processing fees, the maximum refund TR3 can process is the original payment less the transaction fees. In any case, Emily has to contact the XYZ hotel directly regarding a refund.

  

• On the 20th of December, 2024. Emily’s reservation status will be moved from “Confirmed” to “Finished”. As soon as the reservation status changes, the XYZ hotel will no longer be able to issue an online refund as Emily’s payment will be automatically transferred through TR3’s payout system. The XYZ hotel will receive its payout in the method chosen on the Billing & Income page.

Billing

The billing card is the bill that TR3 charges you by month. It includes activated listing fees and refund transaction fees.

• You can click on the card to view the billing details.
• You can view the billing history and print each bill by clicking the “Billing history >>” text at the bottom of the card.
• You will receive a new bill at the beginning of each month, and TR3 will attempt to deduct the payment directly from your payment method.
• Some billing items are displayed in a lighter color and are marked with "excluded" in parentheses. These items have typically been billed separately before and will not be included in the "Total Due.”
• If the payment fails, you will receive a notification and need to make the payment again within 7 days. At this point, you should check your payment method.